[1 dvs 4d]

It all comes down to personal experience. I have driven 5 Falcon utes in a row since 2004 (1 AU, and 4 BA's) as that is what i prefer as a work vehicle.

I have experienced bad service at one particular Ford dealer ( Dale's Bankstown), Average at another (Sinclair's Penrith) And service that exceeds my every expectation (Peter Warren Smtihfield).

As for the cars the first BA (04 mk1) had a noisy diff after 30,000 km. was replaced with 24 hrs notice to the dealer and a courtesy car provided.

The diff is a third party component so it's not Ford's fault for a Borg Warner problem, The other two BA's and AU were fine and this BA (03 mk1) did 2 coil pack at 120,000 and the power sterring pump was chaged today at 141,000 km.
Overall I'm satisfied with my vehicles and the service I receive, We have a number of 4 litre Hiluxes that have issues right from new as well as our Crewmans and Rodeo's.

If you are not happy with the after sales service you receive vote with your feet and find someone else, and tell them you've been stuffed around by a rival dealer, they will be happy to take your business in my experience