Quote:
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Originally Posted by LTDHO
"Hi insurance company? My name is XXX and I'm calling to complain"
"What appears to be the matter sir?"
"Well I had an accident this morning and it's now after 1 and I haven't received the payout for my car yet in my account. I have spent the last few hours since lodging the claim researching insurance companies on automotive forums, so I know you are delaying my claim"
"Sir your vehicle is on it's way to be assessed and..."
"Assessed? Don't you believe me when I tell you my 1989 EA GL is worth $35,000? You know that is what it will cost me to replace it?"
"Sir, an assessor will call you and advise what the current market value is"
"I knew you will do this, never want to pay me, I have posted this in a forum, now I'm calling the Ombudsman"
Caller hangs up.
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You work or have worked for an insurance company haven't you ?
I work in home and contents in claims and I have a conversation like that nearly every day.
The worse thing that you can do is harass insurance companies, it delays your claim and everyone else's.
If there doing the wrong thing then you can call but for every call thats at least 10 mins out of there day to process someones claim and get closer to yours.
With all the problems in oz ATM (bushfires, floods) every claim gets slowed down due to the amount of the claims and the effort that needs to go into each one to be processed.
Although it would be great to just accept the word of everyone and not need to send an assessor out to check on claims and get competitive pricing its just not going to happen, not while there are so many liars and cheats out there.
Quite simply ask for a time frame and make them stick to it, if they go outside that, then you need to start asking questions.