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Originally Posted by JC
Some good advice - this would be worth following up, and I reckon Telstra may even come to the party.
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Go and take photos of the manhole showing location (street signs) as well as the damage to your car and get a quote for repairs. Call them and ask to talk to someone who looks after compensation claims and if they cannot help you ask to talk to their supervisor.Also have the date and time of the incident.
Telstra have a Duty Of Care with their network. Why did they have the turrett sitting so far out of the ground as it should be level with the surrounding area and why was it located so close to the kerb.
People have got compensation from Telstra for falling over their pits and into manholes due to their position on the footpath (too high or in poor condition)That's why Telstra have staff going around replacing pits and covers to reduce compensation claims (look at all the yellow frames around the place where their pits are damaged ) and councils now repair footpaths (grind them down or biuld them up) for the same reasons.
I think you have a good case for compensation from them. Just keep a copy of whatever you send them and the names of the people you speak to about this.
Just be prepared to give them something in writing (statement from your wife and anyone who saw it happen)