Then you have a case and every right to complain. As you actually saw it happen and rung them ASAP,noted times etc you should have a decent outcome. I would follow it up first thing in the morning,possibly take car to PO when they have had a chance to interview rider. Good luck,but it is Australia Post so don't expect things to happen overnight.
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igodabigblackshinycar and I relented and allowed a BMW into the garage. 
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