I work with such situations daily - Heres what to do:
1) You have reported it to Aus Post. Step 1 is Done
2) Ring Aus Post again and ask for the name of their insurer and also ask them to send you a copy of "guidelines for making a claim".
3) Ring your insurer now (if you have one) and give them the name of Aus Posts insurer (they will now do all the work for you.)
4) If you dont have an insurer, ring Aus Posts insurer yourself and report the incident - you will probably have to now write a letter of demand and send it to Aus Post's insurer (make sure to cc Aus Post).
5) I hope you have taken photo's of the damage - keep copies and also send these to the insurer.
Sit back and try not to worry (these things take ages) - they will most probably inspect the bike for damage - if they find paint or other scrapes you have a good chance.
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1966 Ford Mustang coupe. 347 stroker, PA reverse manual C4, TCE high stall converter, B&M Pro Ratchet, Edelbrock alum heads, Edelbrock intake manifold, MSD ignition, Holley Street HP 750 CFM carb, gilmer drive, wrapped Hooker Super Comp Headers, dual 3" straight through exhaust, Bilstein shocks, custom springs, full poly suspension, American Racing rims, Open Tracker roller spring saddles and shelby drop.
Still to go - Holley Sniper EFI with integrated fuel cell.
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