[BadMax]

You will find Shannons are and will be moving toward the way the rest of Suncorp deal with claims. Unfortunately Shannons was once known as a niche insurance company that really cared about people and their cars, they are still trading off the past.

Suncorp are loathed in the industry, more so in NSW where arguements continue on a daily basis. I'd be looking toward Lumley Special Vehicles.

Unfortunately, you never really find out how bad your insurer is until you need them.