[olfella]

I was hoping they had picked their game up, and they are all really nice people who I think genuinely try to help, but they cannot tell me when and if the sat nav for my MkII will be updated. It is now over two years since the last upgrade and the chinese whispers say they are no longer supporting it (for my model and the SZ Terri).

So accolades when deserved but I think any support area is only as good as the back up provided by the company involved and Ford are very selective in what they pass onto even their own.