Insurance companys

[Marquis 351]

How prompt should they be? and wats the best company. I'm insured with shannons both 4 my daly drive and clasic. I was in an accedent last friday and rang and reported it. didnt hear any thing all week, so i rang them today and they said that there was a chance the acessor could have a look at maybe at the end of next week. The car is un drivable { acording to the tow company] I'm a pannel beater, and I certanly do not hold the same opinion!!! Wish i could work out how to put pics on. Anyway shannons dont cover me for a hire car. I just feel they are dragging there heels?? I dont know?