Insurance companys

Marquis 351 · 09-04-2009, 07:11 PM

How prompt should they be? and wats the best company. I'm insured with shannons both 4 my daly drive and clasic. I was in an accedent last friday and rang and reported it. didnt hear any thing all week, so i rang them today and they said that there was a chance the acessor could have a look at maybe at the end of next week. The car is un drivable { acording to the tow company] I'm a pannel beater, and I certanly do not hold the same opinion!!! Wish i could work out how to put pics on. Anyway shannons dont cover me for a hire car. I just feel they are dragging there heels?? I dont know?

SM1DY · 09-04-2009, 07:23 PM

Hassle them relentlessly. If your on the blower everyday, even twice a day, then they will be forced to take a more aggresive approach to your claim. I'm in the midst of dealing with Ford in regards to my car and each day and I'm being an absolute pain in the A**, asking the exact same questions, to the exact same people. Don't let them forget about you or you'll just fall to the bottom of the list and the people who were ringing them each day, looking to get their claim soughted will be dealt with before you.

LTDHO · 10-04-2009, 12:04 PM

Quote:

Originally Posted by SM1DY

Hassle them relentlessly. If your on the blower everyday, even twice a day, then they will be forced to take a more aggresive approach to your claim.

Worse thing you can do.
The biggest misconception is that insurers will delay claims. In fact, the consultant want's the file paid and gone as there are many more claims coming in. It's easier to pay then hold on or deny a claim.
So hassling will only delay your claim further!

Quote:

Originally Posted by SM1DY

I'm in the midst of dealing with Ford in regards to my car and each day and I'm being an absolute pain in the A**, asking the exact same questions, to the exact same people. Don't let them forget about you or you'll just fall to the bottom of the list and the people who were ringing them each day, looking to get their claim soughted will be dealt with before you.

So you are making your claim longer!
Sometimes consulants work unpaid overtime, just so they can get the work done without being interupted by the phone calls.

Buzz Box · 09-04-2009, 07:33 PM

Seems shannon's aren't that popular laterly lol

http://www.fordforums.com.au/showthread.php?t=11255488

Pistol · 09-04-2009, 07:42 PM

Your right now that there's a slump in the sale's of cars and a bit of a ressesion insurance companies are geting tight charge over the top and at the same time screw you on the value

Marquis 351 · 09-04-2009, 07:36 PM

will give that a go. if it isnt enough of a hassle being in an accadent. but to then have to be on the insurance comanys backs 24/7.

Marquis 351 · 09-04-2009, 07:59 PM

Mine is an au fairmont with an agreed value of $8500. I seen then write off an 06 xr8 with 30,000k on it with very little damage, front strut tower and sill, wheel, front gaurd and some steering and supension damage.

AUIIForte · 09-04-2009, 08:23 PM

Quote:

Originally Posted by Adrian Doherty

Mine is an au fairmont with an agreed value of $8500. I seen then write off an 06 xr8 with 30,000k on it with very little damage, front strut tower and sill, wheel, front gaurd and some steering and supension damage.

If you have an AU Fairmont, some good advice is to stay away from Shannons. Just go to NRMA or some other insurance agency. You should only go for Shannons if you have a really hotted up car, or are driving a very nice classic, otherwise, just go with some cheaper, normal agencies.

But other than that, I am very sorry to hear about your situation and I hope things start moving and getting better.

Marquis 351 · 09-04-2009, 08:32 PM

Yeah cheers. Shannons wer far cheeper than the rest, but obviously i forfited car hire wen veichle is damaged. thats my only drama! relaying on workmates to pic me up an take me to work etc. I managed to pic up a 92 camry wagon today, to see us through. All good will ring them tuesday and pester the out of them again.

waggaclint · 10-04-2009, 11:27 AM

I use SGIO for my cars and home..

They are great we have had claims on our house and cars over the yrs and every time they have been great very fast....

And we get good prices cheaper than most...

I would recommend them anyday...

SM1DY · 10-04-2009, 01:28 PM

Sure, whatever you say. But it is getting done. What kind of idiot would intentionally draw out the time period of which there claim is active.

I'm not the one looking for advice, I don't need it, I'm dealing with Ford not an insurance company. If your content with they way that your being dealt with, people will just forget about you.

Iggypoppin' · 10-04-2009, 02:10 PM

How many threads have there been about this? Should there be a permanent "insurance complaints" thread?

Marquis 351 · 10-04-2009, 03:56 PM

I didnt think ther ware so many isues with insurance. certanaly wouldnt have thought that it would have been a hassle!!! arnt they ment to b providing a service?

Iggypoppin' · 10-04-2009, 04:33 PM

Yeah but they are only there to take your money. They rarely want to actually give it back.

S3SR · 10-04-2009, 06:49 PM

you can only tell them that it has been so long, if you were told a date or time then ask them what happened to that date and why you werent informed about any further delays, etc and to find out first thing (on next working day) and CALL you that day to let you know. (its gonna get dragged out because of easter and whatever)

if you still hear nothing, then you can blow up, explain that they are wasting time, you lively hood, income, etc and DEMAND further action as in, do it right now, ill be there in 10mins to see the report.

if nothing happens insurance ombudsman is the next port of call.... (sometimes i just think why not just go straight to the finish) ... doesnt help anything honestly, insurance gets in trouble and annoyed about it, think you arent playing fair (they may have a fair reason it isnt done yet), or whatever

these people are independant of any insurance company and WILL get them into action to do something, make sure all times dates and conversations are recorded as in what they say, you want them to write any promises down on paper and sign it.

if you get nowhere with the insurance company again, call them straight away (ombudsman), note that it has already been discussed and brought to their attention, etc .... and DEMAND them to do something.... even seek compensation, as in , reimbursement for any costs incurred in the time that the job should have been done, rentals, losses, etc

they also have to ability to overrule the insurance company's decision i learnt, as in unfair assessment, or they failed to keep a promise or failed to do the repairs/job safely, properly, legally... etc

otherwise court.... thats always a fun option, and where you need EVERYTHING documented otherwise they just lie and make stuff up and you look like an idiot

goodluck

jcxr · 10-04-2009, 07:09 PM

Im prettysure Shannons and other insurance companys are up to their proverbials at the moment with claims mainly through the bushfires in Victoria, may not be the case in your area though, although havent you guys had some problems up your way?

Marquis 351 · 10-04-2009, 07:05 PM

ok, cheers mate.

Marquis 351 · 10-04-2009, 07:14 PM

manly floods up north of here, no cyclones. but yeah plenty of floods. U gotta feel for those poor people in the fire zone. My little insurance isue is nothing compaired to th problems in VIC.

cant · 10-04-2009, 07:30 PM

As per S3SR and JCXR, they are both very right, and all good things take time.

Allways record/write down everything, from the time and date you rang them, and to whom you spoke to, who they transfered you to down to the length and time of the call, even how long they made you wait on hold. And claim numbers and a call log or rference number, THEY RECORD YOU anyway, that then is your proof!

All handy reference material to bounce back at them later, should they give you the run around.

If your not happy, SAY so, even to getting another assesor, or even repairer to look at your car, I did for an engine fire (was asleep in bed for 6 hrs) it was a repairable write-off, and as they said, "the original offer was only an estimate, WE now have the assesors report and are pleased to let you know its 2K more"

Really, an extra 2K for not accepting their offer and a simple phone call, BONUS.

Remember, they are a buisiness, and hence are really only there to make a profit, even if it is at your expence.

**Silver Ghia** · 10-04-2009, 08:46 PM

I'm quite surprised you're having a problem Adrian. When I had to get the Ghia assessed a couple of years ago, they were most co-operative. The repairs started only a few days after the accident. No fuss at all, nothing to fill in, sign or pay for. Very happy.

Perhaps being in Bundaberg could be part of the problem.

Marquis 351 · 10-04-2009, 08:48 PM

the accadent happened in brisbane. they wana look at it to decide if its a total loss b4 they have it transported 4hours north to Bundy. but its been sittin in a tow yard for over a week!

**Silver Ghia** · 10-04-2009, 08:57 PM

Did they get an assessor to contact you? I remember they allocated an assessor for my car pretty well straight away, and was talking to him only a couple of hours later. You also need to get a quote from the repairer before they look at it.

Marquis 351 · 10-04-2009, 09:05 PM

no. thats what i expected would happen. i rang shannons ongoing claims dep, and they said somebody would maybe out at the end of next week to look at it! I wouldnt think the system is that flawed. I.m guessing it would be an indapendant acessor that would go look, I'm mayb asumming that ther may be other cars in the yard to be acessed also??? Anyway, i dont know. I may just get easter over and then see what happens.

**Silver Ghia** · 10-04-2009, 09:14 PM

I'd ring them again tomorrow and hopefully there will be someone else who will be more helpful. I do notice with them that service and co-operation does vary.

Good luck with it.

mustang70 · 10-04-2009, 10:35 PM

sorry to hear you're with shannons, they took about 4 weeks to start work on my car, about 8 months to get the work done and the work was still,after having sent it back 3 times , poor. they are useless and worse still,they don't care.

I got NOWHERE complaining,asking,begging, and while the car was still being repaired they changed my policy and i could no longer keep the vehicle at my own house.they were quite rude about this too.

useless and expensive. feel sorry for you.

have recently got a very good quote from Lumley Special Vehicles

scott

Iggypoppin' · 11-04-2009, 12:42 AM

Quote:

Originally Posted by mustang70

sorry to hear you're with shannons, they took about 4 weeks to start work on my car, about 8 months to get the work done and the work was still,after having sent it back 3 times , poor. they are useless and worse still,they don't care.

I got NOWHERE complaining,asking,begging, and while the car was still being repaired they changed my policy and i could no longer keep the vehicle at my own house.they were quite rude about this too.

useless and expensive. feel sorry for you.

have recently got a very good quote from Lumley Special Vehicles

scott

Are you serious 8 months? I'll definetly not be using shannons after I finish with Aami like I planned to. That's foolish that they consider "customer service" an 8 month wait and poor quality to boot..,

Yaw · 11-04-2009, 05:44 AM

Quote:

Originally Posted by mustang70

sorry to hear you're with shannons, they took about 4 weeks to start work on my car, about 8 months to get the work done and the work was still,after having sent it back 3 times , poor. they are useless and worse still,they don't care.

I got NOWHERE complaining,asking,begging, and while the car was still being repaired they changed my policy and i could no longer keep the vehicle at my own house.they were quite rude about this too.

useless and expensive. feel sorry for you.

have recently got a very good quote from Lumley Special Vehicles

scott

Point of intrest here........Shannons do have a choice of repairer policy....
Wouldn't that mean YOU chose the repairer the car went to and not shannons?
and if YOU were the one that chose the repairer that it had to go back to 3 times, why are you blaming shannons for the choice YOU made?

blueoval · 11-04-2009, 02:24 PM

Quote:

Originally Posted by Yaw

Point of intrest here........Shannons do have a choice of repairer policy....
Wouldn't that mean YOU chose the repairer the car went to and not shannons?
and if YOU were the one that chose the repairer that it had to go back to 3 times, why are you blaming shannons for the choice YOU made?

Thats a good point.

**Silver Ghia** · 11-04-2009, 06:14 PM

Quote:

Originally Posted by Yaw

Point of intrest here........Shannons do have a choice of repairer policy....
Wouldn't that mean YOU chose the repairer the car went to and not shannons?
and if YOU were the one that chose the repairer that it had to go back to 3 times, why are you blaming shannons for the choice YOU made?

Just what I was thinking when I saw that post from mustang70.

As I said previously, I never had a problem at all with Shannons when it was time to make a claim (no fault of mine) a couple of years ago. All new parts, and they didnt quibble at all with the repairers quote.

mustang70 · 12-04-2009, 10:25 AM

Quote:

Originally Posted by Yaw

Point of intrest here........Shannons do have a choice of repairer policy....
Wouldn't that mean YOU chose the repairer the car went to and not shannons?
and if YOU were the one that chose the repairer that it had to go back to 3 times, why are you blaming shannons for the choice YOU made?

yes but they also have RECOMMENDED REPAIRERS, which I was foolishly talked into using instead of my own guy, as I was told it would save sending it all over town, engine guy,gearbox guy etc. I was VERY MUCH ENCOURAGED to use their recommended repairer, and in the end had to REFUSE to send it back to them and use my guy.

also, is it not the assessors job to check the progress/quality of the job?Shannons will get no sympathy from me, if you want more details just ask but they messed my job up royally!

and the rudeness I have encountered from their staff would put Telstra to shame

Scott