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| The Pub For General Automotive Related Talk |
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27-05-2006, 11:02 AM
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Peter Car
Join Date: Dec 2004
Location: geelong
Posts: 23,145
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While looking at this weeks GoAuto newsletter I noticed an ad from FPV looking for applicants for the newly created role of Customer Connect Manager, to help with communication between customers and FPV, and to increase levels of customer satisfaction. Are FPV finally learning that keeping customers happy will keep them coming back. Maybe they are looking to go back to an FTE style of customer service.
Now if only they can get the service departments to follow suit. After hearing some of the horror stories its about time the customer was treated with some respect. Good move. |
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FPV Customer Connect Manager
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