Wheel alignment - Good customer experience

[grandpa_spec_F6]

I don't normally comment on service, however I have to give an honorable mention to Brad from Bridgestone at Zillmere (Brisbane, QLD).

He was happy to check the car out just before closing time, and advised that the rear was 'visibly' out of alignment and advised me to book it in.

Due to my going away for the ANZAC weekend to be with my grandfather, the only free time I had was the week after, and I was a little concerned about driving up the coast considering it was noticeably out of alignment when driving.

Now its 5 to 5 on a Friday afternoon, everyone else is ****ing off, he simply yells to one of the other mechanics "you done yet?" and then asks for the keys saying he'd do it for me now. Got told to wait in the office, free coffee and magazines to read, he comes back less than 15 mins later with a full report and a rather stunned look on his face.

The rear was 15mm out in total, 10mm on the left, 5 on the right, guess lowering the old girl put her out more than I thought. Anywho, to conclude my spiel, its service that's rare these days and I was very grateful indeed for his consideration.

(P.S. Thankyou to Coleman tyres for recommending them, also a good mob)