NuFord Dealer Service experience

[richo77]

Thought i'd share my 60,000 km service experience yesterday from Nuford, Wangara in the hope that others become aware of some of the games these guys play.

After receiving letters, texts, phonecalls reminding me of my service being due, I duly took my FG XR6 in for its final warranty service along with a few warranty items to look at. One of the letters offered a free balance and rotation so when I arrived I requested it.

I also decided to speak with Spare parts and buy a set of lock nuts for my new wheels which they said they could put on. Great!

Long story short, I went to pick up the car at 4pm and it wasnt ready, when it finally was ready I presented with a bill for $480. I had a quick look through the bill and saw that on top of the cost of the lock nut set they charged me $39 to fit the lock nuts. When I questioned why this was, I was told with a straight face that they had to take off the wheels and this was the labour charge, nevermind that the wheels came off with the wheel balance. Finally it was agreed that this cost would be waived and off he went back to the computer to type up another invoice. Before he left I asked him if the cost of the service was the Fixed price service that Ford offers for servicing and was told 'oh no that isnt the fixed price, you are supposed to ask for that when you bring the car in'.

Finally a correct invoice came with a few charges that I couldnt be bothered arguing with - workshop consumables, $18.00, environmental charge etc etc. with the final cost being $318 which was around $140 less than the first one.

Moral of the story, if your taking your Ford in for a service, you need to apparently ask for the fixed price service otherwise you will be charged the usual over-inflated charge, further I would encourage you to go over the invoice they give you and not assume that they are doing the right thing by you. Now that my car is out of warranty i'll be taking it to a non dealer and telling as many people as I can about my experience, thanks for the great service Nuford Wangara!