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| The Pub For General Automotive Related Talk |
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11-08-2010, 09:30 AM
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#1 | ||
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Hmm Project XW VAN !!!!
Join Date: Jan 2005
Location: In a house
Posts: 2,793
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What can I say but wow and Thanks...!
The exhaust on my ute had had enough. The centre Muffler had lost all its guts and the baffel had come a drift ect.  So i gave Di Filippo a call and they said, "Bring it over as they have a 5 year warranty", and I thought my system was about 4 years old. It turnned out my system was nearly 6 years old,  (Doesn't time fly when your having fun), anyway they pulled it all apart and rebuilt the muffler with all new guts, then they said, "We will check the rear one too since you came all this way." Yep that was stuffed too, so they rebuilt that one too. I was there for a good 3 hours. Go to find out what the damage is $$$$ wise. Answer ???? No Charge.   I nearly fell over... Im what??? Huh what speachless.  I didnt mind paying as it was well out of warranty and took 3 hours. I even grabbed a 50 out of my wallet and said go buy ya selfs a slab or something. Darren says, " Nah we dont drink, Keep your money" I still cant belive it, What an unbelivable Bloke. I cant prasie him and his organisation or thank them enough...  Im an even bigger fan now and always will be... Thats what I call number one for service. Thanks Heaps... I just had to share this with you all. Kev.
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I'd rather be BLOWN than stroked Yella Terra Supercharged Power Output?  ENOUGH TO BREAK EVERY THING MORE TIMES THAN I CARE TO COUNT POWERED BY VISA MASTERCARD AND MORE VISA (And now a mortgage extension) Disclaimer :  : Anything that seems or sounds illegal is all in my head and due to an over active imagination... : |
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11-08-2010, 09:38 AM
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#2 | |||
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Chasing a FORD project!
Join Date: Jul 2008
Location: adelaide
Posts: 5,114
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Good stuff kev, restores faith in a persons common decency. What a score, a lot of workshops would have charged like wounded bulls to do that job!!!
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1996 BMW 740iL V8. TV, phone, leather, sunroof, satnav, all as standard. Now with 19" TSW Brooklands, 2 1/2" stainless steel exhaust, plus more coming soon. |
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11-08-2010, 09:43 AM
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#3 | ||
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"WHEEZER" POWERED
Join Date: Dec 2004
Location: Western Suburbs, Victoria
Posts: 1,385
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Thats Melton niceness for ya !! hehe
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 FG MK2 XR6 DAILY - BLOWN VE SSV Z SERIES TAILY |
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11-08-2010, 09:51 AM
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#4 | ||
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Racing improves the breed
Join Date: Apr 2006
Location: SE Melbourne
Posts: 3,982
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Amazing service! Thats how you get customers for life
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1970 Mini Cooper S Historic Group Nc Touring car 1964 Mini Cooper S Historic Group Nb Touring car 2024 Subaru Outback Touring XT Victorian Hill Climb Championship |
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11-08-2010, 09:51 AM
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#5 | ||
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Regular Member
Join Date: May 2010
Posts: 343
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Ah no wonder your a happy man Kev ...
That's real customer service, Fantastic  Word of mouth goes a long way ... |
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11-08-2010, 10:15 AM
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#6 | ||
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not here much anymore
Join Date: Dec 2004
Location: Sthn NSW
Posts: 22,918
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Excellent customer service. You can see why Darren and his gear has such a good rep.
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2024 F150 XLT
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11-08-2010, 10:34 AM
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#7 | |||
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Life begins at 40
 
Join Date: Jan 2005
Location: Melbourne. Socialist capital of Victoriastan.
Posts: 3,715
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I guess we all know where to buy our exhausts now.
I had a Di Filippo system on one of my cars and it was great, although I purchased it though Herrod.
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Justice is what you get when you run out of money.
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11-08-2010, 10:41 AM
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#8 | ||
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DPC PERFORMANCE Race prep
Join Date: May 2005
Location: Bundoora Victoria
Posts: 3,379
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Darren and the guys at Di Filippo did the exhaust on my 67 XR Racecar abot 7 years ago had a few probs with me kerb hoping wrecking things on the track ,Darren and the guys fixed and replaced all bits and pieces for me no fuss
Its good to see they take pride in their name in the trade !!!!!!!A big thumbs up from me !!!!
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 :  :  i will excell with the knowledge i get on here : : FPV & XR Owners Club of Victoria FPV & XR Owners Club of Victoria FPV & XR Owners Club of Victoria FPV & XR Owners Club of Victoria Ford Performance Car ClubFord Performance Car ClubFord Performance Car ClubFord Performance Car Club |
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11-08-2010, 10:46 AM
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#9 | |||
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FF.Com.Au Hardcore
Join Date: May 2005
Location: Riddells Creek
Posts: 1,382
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Quote:
where in melton r they...disregard "found them' |
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11-08-2010, 11:56 AM
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#10 | ||
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Awesome
Join Date: Oct 2007
Location: In my own little world..Everyone here knows me :)
Posts: 9,401
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Great to hear Kev. It's good when you hear about a company going the extra mile for customers
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11-08-2010, 12:06 PM
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#11 | ||
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avenge me
Join Date: Jan 2009
Location: South West Rocks NSW
Posts: 1,810
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thats how you back up your product! well done Di filippo
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FULL OF Autotech GOODNESS! |
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11-08-2010, 12:10 PM
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#12 | ||
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Regular Member
Join Date: Jan 2010
Posts: 252
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sounds like a top bloke!!!!!
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11-08-2010, 04:09 PM
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#14 | ||
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Hmm Project XW VAN !!!!
Join Date: Jan 2005
Location: In a house
Posts: 2,793
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He told me he believes in his product and will always look after his customers as best he can.
Bloody fantastic effort in anyones book. Their product is well proven and as far as Im concerned so is their customer service. A bloody long drive from Koo Wee Rup thats for sure but was really worth the trip. 
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11-08-2010, 04:15 PM
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#15 | ||
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.
Join Date: Dec 2004
Location: Bundoora
Posts: 7,199
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I've found Darren to be a top bloke the couple of time I went out there to get some zorst bits for my ute a few years back too.
Did he say the top fueller is still going, or will fire it up to race again? |
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11-08-2010, 04:24 PM
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#16 | |||
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Hmm Project XW VAN !!!!
Join Date: Jan 2005
Location: In a house
Posts: 2,793
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Quote:
They are starting to get it ready again and looking at october I think he said. They have been busy with the new factory till now. |
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11-08-2010, 04:31 PM
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#17 | ||
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.
Join Date: Dec 2004
Location: Bundoora
Posts: 7,199
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That was probably Charlie, he raced them before Darren.
Hopefully they get a home track to race it on the next few years as well! |
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11-08-2010, 04:35 PM
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#18 | |||
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Hmm Project XW VAN !!!!
Join Date: Jan 2005
Location: In a house
Posts: 2,793
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Quote:
Was talking Cr@p with a few people, didnt really get around to names lol... Hate to say it or even think it but I doubt we will ever see anything in Vic again. 
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11-08-2010, 04:35 PM
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#19 | ||
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Force Fed Fords
Join Date: Nov 2005
Location: Victoria
Posts: 5,556
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Great stuff, haven't dealt with them but the late great Craig always spoke highly of them.
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2021 Focus ST-3 Mountune Enhanced |
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11-08-2010, 06:34 PM
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#20 | ||
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Banned
Join Date: Dec 2005
Location: brisbane
Posts: 2,039
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If only a few more businesses would take a leaf out of his book. Well done..
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Huge Thanks To Darren @ Di Filippo
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